The information provided in this Privacy Policy covers your interactions on all areas of the website. We strongly believe in protecting your privacy, and it is our goal to allow visitors to provide as much or as little information as they feel comfortable with providing. This Privacy Policy governs our use of the information, which you provide to us or we otherwise obtain in providing our services to you. This policy may change from time to time, so please check back periodically for the most current information. Information you provide today will only be used in accordance with the policy that is in effect as of this date.

Your Personal Information

We collect personal information when voluntarily submitted by visitors in our surveys, orders or contact forms. Personal information is requested in order to process the request. This information may include your name, mailing address, phone number, e-mail address and other information. Any and all information collected by this website is used for internal purposes only!

General Information

We collect general data including your domain name, the name of the web page from which you entered our site, which pages you visit on our site, and how much time you spend on each page. This general information does not include specific identifying information about you. We may also use "cookie" technology to obtain non-personal information from online visitors. We log IP addresses for systems administration purposes. IP addresses are logged to track a user's session. We use this information to monitor and improve our sites, and we do not provide this information to outside parties.

Use of Information

Under no circumstances will we provide or disclose any collected information. We will at no time allow collected information to be sold, traded, or otherwise viewed by any third parties. Chili Discount Liquor makes every effort to respect the privacy of our online visitors.

How do we verify your age?

All customers are required to prove that they are at least 21 years old at the time they place their order.

Shipping Policy

Written as of 4/13/2026

We are currently in the process for getting approval to ship both in and out of state, but as of this time we are unable to provide and exact date when this will be available. 

How do we verify your age?

All customers are required to prove that they are at least 21 years old at the time they place their order.

Return & Refund Policy

All Sales Final

At Chili Discount Liquor, we strive to provide high-quality products and excellent service. Please note the following regarding our return and refund policy for both in-store and online purchases:

  1. Final Sale: All sales are final. We do not accept refunds or exchanges on any items purchased.
  2. Legal Compliance: In accordance with New York State law, the return of alcoholic beverages is prohibited for any reason, including but not limited to customer error or dissatisfaction. Once a purchase is made, it cannot be returned.
  3. Customer Responsibility: We encourage all customers to verify their selections before completing their purchase. If you have questions about a product, please ask our staff for assistance prior to purchase.

Thank you for your understanding. If you have any further questions, please feel free to reach out to our store staff.

In-Store & Curbside Pick-Up Hours

Monday - Wednesday: 10:00 AM - 6:30 PM
Thursday - Saturday: 10:00 AM - 7:00 PM
Sunday: 10:00 AM - 2:30 PM

Delivery Hours (Weather Permitting*)

Monday-Saturday  10am-5pm
*Hours may vary on Holidays

For more information, contact our team at 585-889-2660 or write to us through our website’s secure contact page.

We invite you to visit us at 3218 Chili Ave, Rochester, NY 14624.